Waychoff’s Privacy Policy
Waychoff’s AC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Waychoff’s AC Web site and governs data collection and usage. By using the Waychoff’s AC website, you consent to the data practices described in this statement.
Collection of your Personal Information
Waychoff’s AC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Waychoff’s AC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by Waychoff’s AC . This information can include; your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Waychoff’s AC for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Waychoff’s AC Web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Waychoff’s AC public message boards, this information may be collected and used by others. Note: Waychoff’s AC does not read any of your private online communications.
Waychoff’s AC encourages you to review the privacy statements of Web sites you choose to link to from Waychoff’s AC so that you can understand how those Web sites collect, use and share your information. Waychoff’s AC is not responsible for the privacy statements or other content on Web sites outside of the Waychoff’s AC and Waychoff’s AC family of Web sites.
Use of your Personal Information
Waychoff’s AC collects and uses your personal information to operate the Waychoff’s AC Web site and deliver the services you have requested. Waychoff’s AC also uses your personally identifiable information to inform you of other products or services available from Waychoff’s AC and its affiliates. Waychoff’s AC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Waychoff’s AC does not sell, rent or lease its customer lists to third parties. Waychoff’s AC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Waychoff’s AC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Waychoff’s AC , and they are required to maintain the confidentiality of your information.
Waychoff’s AC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Waychoff’s AC keeps track of the Web sites and pages our customers visit within Waychoff’s AC , in order to determine what Waychoff’s AC services are the most popular. This data is used to deliver customized content and advertising within Waychoff’s AC to customers whose behavior indicates that they are interested in a particular subject area.
Waychoff’s AC Web sites will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Waychoff’s AC or the site; (b) protect and defend the rights or property of Waychoff’s AC ; and, (c) act under exigent circumstances to protect the personal safety of users of Waychoff’s AC , or the public.
Security of your Personal Information
Waychoff’s AC secures your personal information from unauthorized access, use or disclosure. Waychoff’s AC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
Waychoff’s AC will occasionally update this Statement of Privacy to reflect company and customer feedback. Waychoff’s AC encourages you to periodically review this Statement to be informed of how Waychoff’s AC is protecting your information.
Contact Information
Waychoff’s AC welcomes your comments regarding this Statement of Privacy. If you believe that Waychoff’s AC has not adhered to this Statement, please contact us. We will use commercially reasonable efforts to promptly determine and remedy the problem.
In accordance with state and federal law, Waychoff’s AC (the “Company”) is required to establish certain safeguards for our customers and our potential customers when contacting them over the telephone (including any texting, although the Company maintains separate additional opt-out safeguard policies for texting communications). These safeguards include (a) the use of the National Do Not Call Registry and (b) instituting procedures for maintaining a list of persons who request not to receive telemarketing calls made by or on behalf of the Company.
1. At least every thirty-one (31) days, the Company will access the National Do-Not-Call Registry maintained by the Federal Trade Commission and download the information contained in the Registry. All telephone numbers downloaded from the National Do-Not-Call Registry (except those numbers belonging to a consumer with whom the Company has an established business relationship) will be deleted from the calling lists used by the Company.
2. Even when a residential consumer has listed his or her telephone number on the Registry, the Company may contact that consumer if the Company has an established business relationship with the consumer. The Company typically has an established business relationship with a consumer when: (1) the consumer has made a purchase with the Company within eighteen (18) months immediately preceding the date of the solicitation or (2) the consumer has made an inquiry or sent an application regarding products or services of the Company within three (3) months immediately preceding the date of the solicitation; provided that the established business relationship has not been previously terminated by the consumer. Be aware that in certain states this time frame may be different, and you will be advised of that by your manager when applicable.
3. In the event your specific CRM system can be considered an automatic telephone dialing system, the Company may require either that the telephone call be hand-dialed, or that the consumer has supplied a heightened express authorization allowing their telephone number (if cellular) to be used to contact them live or via text messaging.
4. The Company will not initiate any telephone solicitation before 9:00 a.m. or after 9:00 p.m., local time for the consumer Monday through Sunday. Be aware that in certain states this time frame may be different, and you will be advised of that by your manager when applicable.
5. Immediately after the customer and/or potential customer answers, the Company’s representative will (i) provide the customer and/or potential customer with his or her name, (ii) explain that he or she is calling on behalf of the Company, (iii) provide him or her with a telephone number at which he or she may contact the Company’s representative, (iv) explain that the purpose of the call is to sell goods or services, and (v) explain the nature of the goods or services that the Company is offering.
6. If the customer and/or potential customer requests to not receive any further telemarketing calls from the Company the Company’s representative will properly note this request. the Company will then, in accordance with applicable law, remove that phone number from the Company’s calling lists.
7. A customer and/or potential customer has the right to obtain a copy of the Company’s Do Not Call Policy and the Company will make its Do Not Call Policy available upon request to any customer and/or potential customer. Accordingly, Company representatives are required to promptly advise their manager or supervisor of any such request, so that the Company can send a copy of its Do Not Call Policy via pre-paid first-class mail.
It is the Company’s goal to provide customers and/or potential customers with the privacy that they request. The Company strives to prevent any accidental repeat telephone calls from being placed to someone who does not wish to receive such calls. As part of its continual quality control procedures, the Company may choose, from time-to-time, to test its Standards and Procedures to ensure that its representatives are properly complying with its Standards and Procedures.
Text Communications
Original customer text, carriers requested that the highlighted section be added for compliance:Additionally, we may ask you to voluntarily provide personally identifiable information (PII) in a few circumstances. For example, when you purchase items, we will ask you to voluntarily provide certain PII, such as, your name, address, telephone number, e-mail address, and credit card number. We need this information to process and fulfill your order and notify you of order status. Other examples of when we may ask you to voluntarily provide PII include if you subscribe to our email program (information such as your name and e-mail address), choose to provide us preference information (such as interests, product preferences, and items purchased), or when you enter a sweepstakes or promotion (information such as name, address and telephone number). Information obtained from the short code opt-in will not be shared with third parties for their own marketing purposes.
How does Waychoff’s Air Conditioning use the information it collects?
In addition to the uses described in the above sections, Waychoff’s Air Conditioning may use the information to fulfill product orders; to fulfill your requests (such as contact us, email a friend or shipping updates,); to contact you or the product recipient(s) in the event of order or delivery difficulties; to serve site content; to provide marketing communications regarding our products, services and promotions to you (including sending cart abandonment emails) and to people in your account; to analyze your activity with us, including interaction with our Websites, the effectiveness of our advertising and your purchases; to personalize our communications to you; to respond to your inquiries; to update information maintained in your online profile; to conduct surveys, sweepstakes or contests; and to develop our products, services, and Websites. We may also use the information that we collect under this Privacy Policy for the purpose of providing personalized content across different Internet browsers or devices that you use to access our Websites and mobile applications. All above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties or partners.
What type of information does Waychoff’s Air Conditioning collect?
First, when you visit our site, we may collect non-personally identifiable information from you. Through the use of computer “cookies” (small pieces of information that are stored by the browser on your hard drive), we collect data, such as your IP address, browser type, domain name, and specific Waychoff’s Air Conditioning web pages through which you click. The cookies that are configured by us do not contain any personally identifying information, such as your name, or sensitive information, such as your credit card number. This data is collected automatically, and utilized in aggregate to help us look for trends so that we can improve our website and your Waychoff’s Air Conditioning experience. The cookies also allow us to recognize you when you return to our site and to provide you with a customized experience that we feel will be of value to you. Cookies are also used to trigger cart reminder text messages.
Terms of Service
Short Code SMS Texting
- When you opt in to the service, we will send you an SMS message to confirm your signup. Once confirmed, you may receive promotional messages and special offers, as well as service or appointment reminders and confirmations. Messaging frequency varies.
- You can cancel this service at any time. Just text “STOP” to 74026. After you send the message “STOP” to us, we will send you a reply message to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time and we will start sending messages to you again.
- If at any time you forget what keywords are supported, just text “HELP” to 74026. After you send the message “HELP” to us, we will respond with instructions on how to use our service as well as how to unsubscribe.
- We are able to deliver messages to the following mobile phone carriers:
Major Carriers: AT&T, Verizon Wireless, Sprint, T-Mobile
Minor Carriers: U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).
- As always, Message and Data Rates May Apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.
For all questions about the services provided by this short code, you can send an email to [email protected]
- If you have any questions regarding privacy, please read our privacy policy: https://www.waychoffsac.com/privacy-policy/