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The technician did a great job! We are very pleased with the service he performed getting our unit back working properly! We highly would recommend Waychoff’s to anyone looking to upgrade their current system or looking for repairs. Thank You!
Everything went well when Trace came by. On time, professional, very informing, educational as it had been awhile since we had our renters homes ac serviced. Very happy with whole experience ,& company had just serviced my friends house week before, also extremely good experience!
Eric was very professional and explained what he was doing. Once his analysis was completed he explained our options and provided a recommendation. I singed up for annual maintenance.
Trace was amazing! He filled me in on everything going on, gave me options and was honest. I highly recommend him.I also highly recommend Buster. He has the same traits as Trace.I have confidence the work is done right when they come to work on my system.
I am very happy with the service I received. I inquired very late on a Saturday night and received an immediate response. I had a service call before noon on Sunday. Trace was extremely polite, professional and knowledgeable. He talked me through everything and explained along the way. He was honest and made me feel very comfortable and not taken advantage of. I am most appreciative of that. When he left, my a/c was as good as new. Overall, my experience was an A+ and I would definitely recommend Waychoff's to anyone.
Professional and courteous. Trace was so knowledgeable and took the time to answer all my concerns.
Office admin was very helpful and superbly responsive! Technician was early and respectful! Answered all my questions clearly and thoughtfully! Professional! GREAT!!!!! I was so happy with the service, I signed up for the service plan! Thank you, Waychoff's!!! You have some really nice employees there!
There had been other companies in to look at my system and said it was working fine. but it never worked correctly. Waychoff's found a number of issues including a RIP in my ducting that imbalanced the entire system and was cooling my attic. Trained and professional.
Kristen and her team are great! We had Buster perform the service work just yesterday. He arrived on time (wearing a COVID mask too - maintaining distance) and was able to diagnose our HVAC system quickly, saving us money on our AC bill moving forward. Highly Recommended!
Waychoffs installed a new system at my home. The consultants Tyler and Mike performed a professional evaluation and provided recommendations and options. The installers Omar, Travis, Buddy and Marvin were on time and installed the system that works great. I recommend Waychoffs AC as a professional company.
Al of your techs are very professional.I like your company very much. But in talking to friends and family your company seems to be a bit pricey. A cleaning of the whole filter system was 700dolllars less with another company.
All the techs very very knowledgable, professional attitude, friendly & respectful. Waychoffs has put service back into the service industry & am happy we chose them for our new A/C install.
Had some major issues with another ac company who installed a new ac but install it horribly which left my family without ac for weeks. I called Waychoff up and explained my situation & they made an appointment 2 hours after I called. My technician was Danny and he showed up an hour early. He immediately found the problem and gave us a good price and fix the problem within an hour. Its been about 2 days and since he fix it my ac is finally running properly. We still have major things that need to be fix from the mistakes of the other company so I will get it fix by Waychoff.highly recommend
Sean is amazing. Seriously he was prompt, did and 8 he job in 2 hrs. More detailed review to follow.
Outstanding service, very friendly and professional. Will definitely use again.
If you have an HVAC issue or need, Waychoff's is the company you need to use! We had an emergency repair for our A/C system, and they were extremely timely and cost effective. Chase, a Waychoff's manager, went out of his way to work with my family to make sure we were taken care of and listened to our concerns. Not only did he listen, he went above and beyond. This experience was so much better than others in town (one that's a "Mc" but not "McDonald's" - hint hint). Their technicians - get this - are trained and certified, and not just a company that focuses on putting in new HVAC units. So we have greater confidence in a "job well done," on top of the great service and people we encountered. THANKS SO MUCH, WAYCHOFF'S! You make it look cool, making people feel cooler :)
We’ve had nothing but great experiences with Waychoff! Trace came out an hour early (very thankful considering it was 87 in our home!) to check our system that had stopped working. He showed me all the steps they take to test different parts of the unit and found the one piece that had stopped working, gave the pricing straight up, and fixed it right then! Another AC company we’ve used in the past costed us an arm and a leg and we STILL didn’t know what was actually wrong with the unit and had to wait a week before it was even fixed. Trace was very helpful in answering questions I had and diligent. Not to mention their maintenance plan they offer at an amazing price! Will be a Waychoff member for life!
Arrived after hours @ 9:30 pm to install a start capacitor on our A/C unit. Professional, courteous, and completed quickly - extremely reasonably priced, especially after hours. Highly recommend them!
I have been using Waychoff for about ten years. First, they fixed a bad installation from a previous company. Thereafter, they have maintained my system semi-annually. Their techs are very knowledgeable and professional. Costs are reasonable. Always on time, and call when they are on their way. Waychoff installed a new air handler and condenser this week. Because the cost was obviously reasonable, I did not bother to get competitor's quotes because of my trust in Waychoff.
Tyler arrived on time and was very friendly and very professional. Suggest we put a hard start on the a/c unit to prolong the life of compressor. Thanks
Sean was extremely polite and professional, he represents Waychoff’s very well, would highly recommend!
Had a last minute emergency in which my newly installed AC unit had shut down completely. Sean was on call and came right away. Very professional and got my system back up and running in no time! Thank you Sean! One awesome dude!!!
I highly recommend Waychoff's, super fast and friendly service!
Tyler (the technician) was great. Called before he got here to give me a heads up. We have 4 dogs that go crazy if you ring the doorbell. Tyler was so professional. Explained everything that he was doing as he did it. Answered any and all of my questions.And also explained about a maintenance plan they have and the benefits of the plan. I definitely will recommend this company and Tyler to friends and family.
Cannot praise these guys enough. Had my unit working the same day I called! Fast and friendly service at a reasonable price. Tech was very knowledgeable and professional (ask for Trace). You will not find better people to deal with in JAX.
I had a whole new system installed on 5/6/20. What a great experience!!!! Techs were very prompt and professional. They ran into issues with the space it was installed and they fixed it correctly instead of using a quick fix. And at no extra cost. What a great company!!! I can't say enough good things about waychoffs!!! And the customer service is phenominal!!!!!Susan
I had a maintenance call scheduled with another company that did not show up. I called Waycoff's on a Sunday at 3:50 pm....a wonderful technician named Danny arrived at 4:20pm...he left my house at 5:20pm with my a/c unit fully repaired!!!! Danny provided outstanding service and detailed information about our repair. I will definitely refer this company to others!!!
Switched to using Wachoff's about a year ago and they've been to the house for a system tune-up three times now. They're priced reasonably, have handled the one repair I needed well, and are always on-time and professional. Have been through a few companies over the years and Wachoff's is definitely the best I've had the opportunity to work with and Jesse, my technician 2 of 3 of those times, has been terrific.
Waychoff AC has my highest recommendations for your full install of a new system down to your monthly maintenance needs. From start to finish the customer service was more than exceptional and the professional knowledge was reassuring through the whole process. Starting with the consultant Rusty to the installation of my new system led by Chris along with his assistants Jesse and Travis. It was comforting knowing exactly what I was getting, that the team knew exactly what they were doing, they could answer any and all questions I asked, and provided me with a great new systems providing fresh cool air for my family. Thanks again Waychoff, my family greatly appreciates your professionalism and customer service!
The technician was professional and was able to educate me as to saving time and money with month home maintenance. I’m very satisfied 🙏🏽
The tech, Matt, performed the repair and replacement of condencer fan motor perfectly. Very nice experience in every aspect.
Great experience from sales through installation. Very professional, personable. Top of the line equipment and warranty.
We had an emergency need, and Sean was outstanding! He got our AC up and running right away, and was a pleasure to work with. The cost was very reasonable for the service.
We are very glad that we chose Waycoff's to replace our A/C heat pump and air handler. Scott came out on the service call. He was very polite, knowledgeable and professional. He found the problem right away and we discussed the options and decided on a new A/C unit, outside and inside. Two days later arrived Joejoe and Joe to install the new one. They also were very polite, knowledgeable and professional! They had it installed in about 5 hrs and we was chillin again! lol City Inspector came to check for code and said they did a very nice job on the installation. We recommend everyone to call Waycoff's 1st for any A/C problems!
All of the above.
The installation was fast, professional and very well done. The installers were polite and knew exactly what to do. I am an engineer by profession and recognize easily people who are good at what they do. I was impressed with the installers as they are very good and do not miss detail that creates a job very well done. I very highly recommend the two gentlemen as they are excellent at what they do. Thank you to them as they certainly deserve my thanks and appreciation for a job well done.
Very courteous staff from when you make an appointment to when the job is complete. Very professional work that went way above our expectations. We were quoted a time frame from 8am-11am and he arrived at our house at 8am sharp. Overall the entire experience was great and we would highly recommend Waychoff.
Good experience all around.
My tech did an awesome job! Serviced our unit and found a problem that could of burned our house down. He gave me some tech advice and was able to fix it on my own. Really respectful, punctual young man.
Your people repersent your company in a postive manner.
Work was quick and efficient, excellent customer service.
Service tech explained everything. Gave us a quote and details of services needed. Very professional. Great service. I would recommend them to friends.
Matt DeGraaf was wonderful!Service was very professional, yet he was very kind and patient, and made sure I understood what was wrong with my system. I’m an older woman and he made sure I was well informed not swayed. He made my options clear and I never felt pushed or pressured. I was his last service call for the day and he stayed close by while I called my insurance company to answer any questions that I could not. A very positive attitude who obviously loves his work, takes it seriously and greatly appreciates the company he’s working for!
Always to the point! Buster completed the job with no problem! Love Waychoff!
Waychoff's air conditioning is a outstanding company. From the staff in the office to the technicians in the field. I would recommend them to anyone who needs A/c work.
I was thrilled with the quality and service. This company has amazing employes.From beginning to end a first class job.I would recommend them if you want the best.Looks like NASA installed the system.Every detail is perfect.I really could not be more satisfiedThis is my most glowing Google review for good reason
The tech that came out was Sean, and he did an excellent job of explaining what he was doing and what the parts that needed replacing did for the air conditioner. He is an excellent example of customer first attitude, and outstanding work ethic. It was actually the heat this time.
I am very impressed with this company. One of my units blower fan motor was not working. The technician (Matt) diagnosed the problem within 5 minutes of being on site. He had a replacement motor on the truck, and replaced it within an hour. I myself was also in the service call business many years ago and know the importance of having the right parts on the truck to get any job back up and running. I’m also impressed that he showed up at my house at 8:00 PM for no extra charge, on one of the coldest nights of the year. I will definitely be using Waycoff’s again, and would recommend them to everyone. Thank You very much.
Updating from last year 2/20 Bought a new AC system from Waychoffs last spring for my 1800 sq ft home, removal of old and install of new went smoothly, no problems. A year later everything is excellent. System runs as hoped for, really couldn't ask for anything more. I continue to use Waychoff's for the regular maintenance schedule, and the communication is always good, the tech's always get here on time, seem knowledgeable. No reason for me to switch services. Would definitely recommend you speak with them when you're having AC issues.Updating my post from last year:After a worry free AC year, I had the same Tech from Waychoff's come back for an annual service of my aging AC system. Last year's money was well spent, as all systems are go and little is needed this year. Waychoff's knows what they are doing. Read my review from last year below, as everything is the same. I never worry about my AC, and you won't worry about yours if you have Waychoff's maintain it.Last year's review below:Service like this is rare these days. Waychoff's texted me to confirm the appointment; the technician (Tyler) called me to say he was on his way, and arrived on time; Tyler LISTENED to me when I explained the issues my HVAC system had; he did the routine inspection as well as address the symptoms I described; he had all the parts and tools with him that were needed for my aging Bryant system; he suggested a couple different approaches and did not once try to sell me on a new system. The repairs are working perfectly now, and I'm sure I'll get a couple more years out my system before buying new. And when I do, I will definitely have Waychoff's make a proposal. Thank you Tyler & thank you Waychoff's.
My service man was a very Kind young man . They all should learn from him. I would like for him to take care of my Air Conditioner, when ever it needs service. Thank you.🙏🏿 C. Teresa Daniel
We always have a great experience with the techs who visit our home. They’re thorough, professional and always take the time to explain the services they’re providing. We will be customers for life.
The best A/C service company I have ever used. The technicians are knowledgeable, personable and provide expert advice about the customer's needs.
The employees have been very polite and professional With quality work performance
Waychoff’s has been our ac/heating company for almost 20 years. When it was fine to get a new system they knew our needs and got a system in quick enough in the summer that we weren’t forced into a hotel. We also purchase a yearly maintenance program which is well worth the money. Their service people are punctual, their work is expedient, they are clean, reverent and kind. I plan to continue my yearly maintenance contract through our next heating system in 15 years.
Trace was the service technician that took care of my semi annual maintenance today. Trace was on time, courteous, and respected my home by always wearing boot coverings when entering my home. He demonstrated the points of inspection and also recommended I have a UV light installed due to a small buildup of mold accumulating in the air handler, which he thoroughly cleaned.He checked and cleaned the exterior compressor coils as well as ensured the moisture discharge tube was clear by using a cleaning liquid and a shop vacuum. He also removed the leaves that accumulated inside the interior of the compressor unit and recommended a solution to prevent it from continuing, which will do.I received a detailed email report of the inspection outlining all the electronic measurements and service.Trace is an asset to Waychoff's and I highly recommend him and Waychoff's for service and installation.
Great company very good techs.
Very quick troubleshooting and had the part on the truck.
Outstanding service, communication and responsiveness.Technician arrived a couple minutes early, was very professional and insisted on wearing booties. I scheduled a “ check up” service. He was very thorough and explained everything as well as other maintenance options available to me. I highly recommend Waychoff’s for any and all AC service needs.Great job!
My experience, was wonderful! They were on time..Joey went over every detail. Explained how to use the thermostat. Took me outside to look over the unite. showed me what to do for the long life . I would recommend to anyone looking for a company with integrity.Thank you Guys
Technician was very friendly, prompt, knowledgeable and clean.
I usually don’t leave reviews but wanted to share my experience. You don’t anticipate having to replace your AC unit. Unfortunately for us, we had no other option. What made me go with this company was their communication top to bottom. When I called they answered. That goes a long way. Other companies would schedule a call and not call back. My experience started with Erik (sales) and he came out and was professional going over my options. After business hours Erik still answered my calls to negotiate and discuss options. I scheduled my install and the team (Joe and Joe) came out right on time. They worked the entire time and answered my questions as they were working. I never felt that I was in the their way. We were referred by a family friend and now I will recommend this company to my friends.
Tyler was great! Quick and efficient service.
I greatly appreciate Waychoff’s. Always on time and friendly. Keep my unit running in top notch condition. Trace is my service man, I am very pleased with him! Tells me what he is doing, why he is doing it and how I can maintain my unit in between his visits. Overall impressed with the service I have received.
Nick was very courteous and went through everything he had done before he left. He also recommended some additional services I might need in the future but was not too pushy which I appreciated.
Scott was my repair guy today and I can’t rave enough about him!!!! He came to replace a heat sensor which he did very efficiently and quickly but he also above and beyond by advising me of some others things that needed repair or may in the future. Scott was super professional,friendly and extremely knowledgeable! Would strongly recommend to anyone w AC or heating needs!
They always do a great job. Always quick to respond when we have an issue
Initially, I called Waychoff for a technician to come out to our house to see if we had a mold problem in our air duct system because we were smelling this horrible musty odor on one side of the house. The technician who came out identified mold in our air-handler, so I inquired about how to rid the mold. He recommended getting an air-purifier. I took his advice and bought into the service plan. I was advised to give it some time to work. We noticed not too long after the installation of the air-purifier was installed, the musty smell shifted to a smell that was like something going out of date. I called and inquired about this smell because it was a "yucky" smell and we wanted to know when this was going to subside. Since I purchased the service plan from them, I was set up for our first service appointment, 11/9. I told the tech who showed up for that service call that the smell had gone from bad to worse and I wanted to know when this was going to subside. He advised me to give it some more time. Well, over two months later, our smell has significantly increased and its to the point that I will not let our kids sleep in their rooms because the smell is so bad. I thought for sure that for the amount of money I spent on this device that thing would have resolved. They have not; they are worse. I voiced my concern to the company and the customer service department of Waychoffs understood my complaint/concern; therefore, they arranged for the removal of the purifier and gave me a full refund.I am glad that the company stood behind their work and guarantee.They proved to me that as a company, going above and beyond for customer service is their top priority.
From the time the service technician showed up to my home, it was a very pleasant experience, he took the time to explain and answer the questions I had. Thanks Shaun!
The mechanic called to advise exactly when he would arrive. When inside Matt wore shoe covers to keep floors dirt free. Matt was very polite and knowledgeable and explained everything in a way that I could fully understand all that he was doing.I’m still waiting for the office to email a copy of the paid invoice for my records.
Professional, knowledgable, and polite. Great job.
Tyler is an excellent tech. Polite, efficient and explains all repairs. He doesn’t try to up sell. I wont have any other ac tech work on my units.
Our technician was thorough. He took the time to answer our questions and to make recommendations to help preserve our A/C units. He explained the benefit of the purifier that Waychoff's helped create vs. the older type made of plastic. He was very informative and patient.
The technician ( Tyler) that came by was very professional. He reminded me of all my options about my A/C unit and services required. Excellent service for sure.
Awesome customer service and affordable. They are honest, and go above and beyond. After multiple bad situations with other companies, they came out and fixed the problem promptly. They even double checked to see if parts were covered with warranty. We have a maintenance plan which is a must and so affordable. Tyler came and did our maintenance today. He went above and beyond, very polite, and even educated me on things I didn’t even know. Thank you Tyler!!
Our tech, Shawn arrived on time and was very through with the services performed. Any questions about what and why he was doing what he was doing were answered in a plain matter of fact type explanation. I would be confident with the level of his expertise and recommended Waychoff"s for A/C and heating needs.
Sean was very helpful. He is a very pleasant person to work with. No pressure applied to buy extra stuff. Answered all the questions that I had. I had a 41- blower motor fault. Was able to come at 8 AM. He was able to put surge protectors on the unit and do the full maintenance on the unit. that was to make sure they were no issues other than the blower motor. The only reason he could not install the new blower motor was because there was not one on hand. He will come tomorrow and install that, now that he knows for sure what the issue is.
Work was done in short order at a fair price. Buster was a nice guy to handle my call and explain my problem to be fixed.
The service was excellent. The service agent was on time and professional.
The technician arrived on time and finished his work quickly. I was happy the unit is still in good condition. No problems were encountered. The technician was very polite and efficient.
Nick was very professional. He answered my questions and preformed the maintenance on the AC. I am very satisfied with the service Nick and your company provides.
I've had my extremely old unit serviced by Waychoff's twice so far and everyone I've dealt with has been very friendly and helpful and has provided me with reasonable and fair advice and quality service. Christian was very detail oriented and informative today.
Sean was my guy today he changed my thermostat and fixed the capacitor in the unit. Always pleasant and helpful.
Sean was excellent! I will definitely request him next time.
Buster was my technician and he took the time to show me what was wrong and to explain it to me in terms I could easily understand. He was friendly and the best technician I have ever had! Great job!
Timely and helpful. Thanks Shawn!
Shawn was my tech for today and he did a fantastic job for us. Explained everything to us and gave us the breakdown of the services needed and the cost before he started. Answered all my questions.
Our technician Tyler was professional and curtious, He came out same day and had our issue resolved quickly. Pricing was fair.
Shawn was very thorough and explained everything in detail. Will ask for him again.
Great service and the Waychoff support person, Tyler, was exceptional. One thing that he did, in addition to servicing my air management system(HVAC), which I REALLY appreciated, was the respect he paid to my home in putting on shoe covers so that he would not stain my carpet with outside debris.
Shawn Lawrence was the service technician for our six month maintenance check. He was very professional. Recommended with five stars.
Scott was very professional , he explained his diagnosis very clearly and precise at every step in the process. Once his analysis was done he explained my options and guided in the better decision to make. After my previous experience with A/C companies , I am grateful to have called Waychoffs.
Sean is the best and always extremely professional.
I had an amazing service experience with Waycoff's. Everyone was professional and accommodating - from the office staff to the dispatcher to the technician. They responded quickly and showed up when promised. Alex, the technician, quickly identified the problem and kept me informed as he worked. Quality work and great customer service!Update on 11/20/19: Waychoff's continues to provide me with great service. Sean L. was out today for a routine maintenance check up. He's always thorough, informative and is a pleasure to deal with. He truly exemplifies excellent customer service.
From the call in to the finished productExtremely courteous , to the point , explained everthing , took all my info and got going No sales pitchNo transferring or putting me on hold Technician organized , articulate and had a great attitudeI wanted to emphasize again the receptionist positive attitude and knowledge , she handled all me needs and questions and made all the arrangements including suggestions Scott our technician and your receptionist are just the kind of people you want to represent your name and company, Recently retired from Caterpillar and I know what good service is .It’s so rare anymore I felt the need to bring attention the two two I made contact with , thanks again
Scott the technician was very pleasant and professional. He identified the problem with our unit and had it repaired within an hour or so. Very pleased with Waychoffs
The service tech was polite, knowledgeable, efficient, and prompt.
Shawn did a great job!
In time and good service. Good personality.
I have been a Waychoff customer for a few years now and they have always been polite, timely, professional, and helpful. Highly recommend!
Sean was awesome! He came out on a Sunday night to repair my air handler. Super nice and professional! Waychoff's Air Conditioning is the best!
Great service and professional!
Outstanding service provided by the technician. He was friendly and knowledgeable
Tyler Pittman was courteous and professional I want to say thank you for the service today and look forward to working with you in the future!
Matt was very courteous and professional
We are happy that we chose to use Waychoff AC! As we said in our previous review, Tyler has served us well! Tyler was efficient and professional, and definitely earned 5 stars!
Shawn was our service technician today. He was very professional and knowledgeable of our situation. I will continue to use Waychoff's in the future.
They are always fast and dependable, trace was our tech, will always use and reccomend this company!!
Matt was my service technician. He was very knowledgeable and personable and honest. Thankfully I received a good report on my air condition unit and everything was fine I will definitely call them again excellent company from the time I made my appointment till the completion of it.
Great service. Everything was explained properly and work was complete quick and to my satisfaction.
Sean came out on Saturday afternoon and replaced the blower motor in my AC unit. He was quick, efficient and very pleasant.
Tech came out. Name is Sean. Was super thorough and explained all the options and couldnt be happier with his work and the companies.
Shawn was my technician for our routine maintenance and he was awesome! Very knowledgeable, polite and prompt!
Sean was a knowledgeable efficient technician. Great service, up and running in no time. In the future I will request him for any service. Great job!!!!!
Very impressed with Sean's knowledge and ability. Wasted no time going through the system and completing the job with additional recommendations for a later date.
Shawn, the service technician, recently performed the six -month maintenance on my unit, and it received a very good report. Shawn was punctual, courteous and professional during his visit. Shawn not only gave my outside handler a through cleaning, but he also gave me some tips when changing the filter.. Thanks Shawn!
The company is very reliable and all of our contacts with both the office, sales and installation were very positive.
Very nice guy, professional, quick, gave tips on ac care.
Punctual and very pleasant! Explained my options in a way I understood. Had my air conditioner working again in under an hour! I will definitely be using Waychoff's for any future needs.
Provided service in a timely, informative and professional manner.