My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need).
Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great.
I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure.
They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
"Service, Service, Service. The Best! I had a repairman out within three hours on a Sunday afternoon, salesman out within one hour when a new unit was needed. Everyone was professional and courteous. I can't brag about you enough!"
Marty & Arlene Rowland
"We were pleasantly surprised with the professionalism of the specialists. The unit was delivered and installed as quoted. The unit is performing as advertised. The install team were neat, clean and did a clean install. They went over all aspects of the sales / install and answered all our questions. We can safely recommend Waychoff's to our friends and business associates. We look forward to many years of continued comfort and service from our Trane and from Waychoff's."
I was lucky enough to have my AC lines clog up on a Sunday night. I called Waychoff's after hours emergency service and Erin got back to me within 5 minutes of my initial call. She was very friendly and explained different service options for my situation. Eric was my technician and was at my house within the hour. He was very knowledgeable, explained everything he was doing in detail, gave me tips and advice to help prolong the life of my unit and even let my dog crawl all over him and "help". He had me back up and running less than an hour after he arrived. If you want a company who knows what they are doing and has fast, affordable and friendly service, I would highly recommend Waychoff's!
Marcia & Doug Borg
"Unusual in today's service experience: promises were kept, people were on time, explanations were thorough, work was completed, our concerns were addressed and best of all. We are cool."
"I appreciate the installation job you did at our house in Chets Creek. The system works great! Your guys did a great job and were very professional. The price was also great. Please use me as a reference. I will also pass your name around to other in need of A/C work."
James D. Crane
"From start to finish, a pleasant and satisfying experience. The representative and technicians were prompt, polite, professional, efficient, and neat. There would be no hesitation in recommending them to others."
"Waychoff's promptly came out on a Saturday morning to one of my rentals. The A/C was replaced on Monday, however they installed a temporary A/C unit for use over the weekend. This was the height of the heat wave and my tenant and I were very thankful!"