"The installation technicians were courteous and respectful of our property. The completed job exceeded our expectations. We are anxious to see our electric bill. We will definitely recommend Waychoff's to anyone we know who needs an air conditioner."
My heat pump unit was not working, though the handler and thermostat were fine. I did a little testing myself and determined that the low pressure switch was triggered, then called Waychoff's without having told them anything about what I did (sort of a test to see if they'd try to sell me something I didn't need).
Eric showed up 30 minutes early to the appointment (a pleasant surprise), and immediately got to work. Within 10 minutes he told me I had no coolant which triggered the low pressure sensor which meant there was a leak. He inspected the handler inside and then told me he needed to do a nitrogen pressure test to find the leak. 10 minutes after that he showed me the hissing leak in the heat pump, proving that there was in fact a leak. He brazed/welded it shut, re-tested to confirm, then filled the unit with coolant. 60 minutes later I'm back in business and my heat pump is working great.
I liked that Eric was 100% honest about the issue and how to fix, and didn't try to sell me anything I didn't need. He also worked with me on the coolant charges, since they tend to mark it up quite a bit. Overall a good experience - I'd use them again for sure.
They're a little bit pricey, but for the quality, honesty, and knowledge it's worth paying.
"We were very satisfied with all phases of the purchase and installation of our two new systems. The price was competitive and we appreciated the fact that Waychoff's did not attempt to markup Bryant's extended warranty as our previous company had done. We were also impressed that Waychoff's quote included modifications of the previous installation that might have added to the problems we had with our previous system. The installation was done on schedule as promised and the technicians were all excellent at their work and respectful of our property."
Richard P. Gilboy
"Waychoff's was very professional. Leon Granger did a follow up after installation and gave me all the forms for a rebate submission. The workers (Eric & Shane) were very courteous and completed the job in a professional manner. I was very pleased with Waychoff's and would recommend them without hesitation."
Marcia & Doug Borg
"Unusual in today's service experience: promises were kept, people were on time, explanations were thorough, work was completed, our concerns were addressed and best of all. We are cool."
"Our electric bill has dropped around seventy dollars a month and that is with the a/c set at 76 degrees. I know it will be lower next summer since I am now taking advantage of the energy start setting the thermostat has. Also our son's coughing at night has stopped and I think it is due in part to the clean air effects filtration system that we got when we purchased the system. We are very happy with our new A/C system. Also we got a refund from Clay electric for having a 17 SEER system and we will get to write some off on our taxed next year."
"I appreciate the installation job you did at our house in Chets Creek. The system works great! Your guys did a great job and were very professional. The price was also great. Please use me as a reference. I will also pass your name around to other in need of A/C work."
"Waychoff's promptly came out on a Saturday morning to one of my rentals. The A/C was replaced on Monday, however they installed a temporary A/C unit for use over the weekend. This was the height of the heat wave and my tenant and I were very thankful!"
I was lucky enough to have my AC lines clog up on a Sunday night. I called Waychoff's after hours emergency service and Erin got back to me within 5 minutes of my initial call. She was very friendly and explained different service options for my situation. Eric was my technician and was at my house within the hour. He was very knowledgeable, explained everything he was doing in detail, gave me tips and advice to help prolong the life of my unit and even let my dog crawl all over him and "help". He had me back up and running less than an hour after he arrived. If you want a company who knows what they are doing and has fast, affordable and friendly service, I would highly recommend Waychoff's!